Contact Us

Support Hours

Monday - Friday: 9:00 - 5:00 PST

Saturday - Sunday: Unavailable

Frequently asked questions

We are currently not accepting incoming calls at this time. Where we love our Moto Family, unfortunately due to our online popularity and personas we get calls from not only valued customers, but fans and with our limited staff it becomes nearly impossible to be able to help those who really need it.

For this reason, use the contact form below and we will get back to you within the listed times on the automated response. If a call is determined to be needed we will get you on the schedule with a representative that can assist you with your specific need.

If you are experiencing Service issues and need assistance, please use the contact form below. You must include your Name, Email or Order number as it is listed on your original purchase. Please do not send us the receipt number, this is for your records only and does not tie to anything within our system. Give us a detailed description of the issue you are having, for example; When did this first occur? Did you experiences an event before the issued occurred such as fall or or during charging? Is the controller experiencing any beep codes? Have you modified the product in anyway?


In addition to the required above information, please ensure you send us several photos of the powertrain, specifically the top of the controller along with the connections, along with any and all damaged components (if any). If experiencing a battery related issue, ensure you have downloaded the ANT BMS app and send screenshots of the details on the dashboard. These will enable the team to visually inspect the product to determine next steps. In many cases our trained team can easily see something in the photos that will allow them to assist you virtually and save on down time. If they are not able to we will give you our shipping address and have you return it for us to investigate further. Please see the above WARRANTY section for clarification on warranty issues, if covered under warranty our team will send you a return label.

We thank you in advance for your understanding and adhering to our policies.

We accept all major credit cards; Visa, Mastercard, American Express & Discover.

  • Kits & Batteries: Lead times are listed on the individual product pages.
  • Accessories: 24-72 hours (unless otherwise stated)
  • Decals, Hats & Gloves: Ship within 3-4 business days as long as in stock.
  • Clothing: Clothing ships within 3-4 weeks. Please keep in mind that all clothing is made to order we appriciate your patience!
  • If items are out of stock you will be notified about your back order by a customer service represenative within 48 hours.

All Shipping is Included in the listed price to the contiguous US!

Note: Additional Charges for International, Hawaii & Alaska may occur.

We can ship some items internationally via a custom invoice. However, please note duties and taxes are not included for international customers. These will be due separately by you to your country upon import. Please ensure that you use the value of your order in order to verify what the additional cost may be before moving forward. Also, if you were purchasing a battery the battery will be shipped separately from the rest of your order. They ship directly from the stock manufacturer, which means that the lead time for the battery may differ from the listed lead times on our website and can take longer.

If you would like to continue to move forward, we will need the following information to get a custom invoice sent over to you.

1. Full name.

2. Full address.

3. Phone number.

4. Exact products with options.

Currently we are not taking preorders, however if you are seriously interested, send us an email and we will call/e-mail once we are.

Not yet! The more consumer support our company gets the faster we can make a physical location a reality!

Unfortunately, our parts are designed for the larger 500 and 650 Razor bikes.

If you are trying to order from any of these locations and getting an error it is likely one or more items is prohibited from the standard shipping process. Use the Contact Us form below and provide us the following information and we'll aid in getting you a custom invoice if possible.

Please note that batteries will require to be shipped separately direct from the manufacturer and may experience longer lead times than what is listed on the product page.

1. Full name.

2. Full address.

3. Phone number.

4. Exact products with options.

Please Read Before Contacting

If you are emailing about an order please include the email address you used for placing the order and the order number. We are currently not accepting incoming calls due to limited staffing, however if you'd like to speak with someone over the phone, drop us your phone number via form below and we will happily reach out to you.

If you still have questions please email us at: electroandcompany@gmail.com